FAQs
1. Where do you ship from?
We ship from the United States.
2. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard delivery takes 3–7 business days, depending on your location.
3. Do you offer international shipping?
Not at this time. We currently ship within the U.S. only.
4. Can I return my order?
Yes, we accept returns within 14 days of delivery for unused and undamaged items in their original packaging. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
5. My item arrived damaged, what should I do?
Please contact us within 3 days of delivery with photos of the damaged product and packaging. We’ll do our best to make it right.
6. Can I include a gift message or card with my order?
Yes! We’re happy to include a small gift message or card. Just leave a note at checkout or contact us right after placing your order.
7. Do you offer gift packaging?
Yes. You can request gift packaging at checkout or by contacting us after placing your order.
8. How can I contact you?
You can reach us by email at auryajewelry@gmail.com. We aim to respond within 24–48 business hours.
